At Bounce Back To Health, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, book a class, or interact with our services.

By using our website or submitting your personal information to us, you agree to the terms of this Privacy Policy.

1. Who We Are

Bounce Back To Health is a rebound fitness and wellness studio based in Middelburg, Mpumalanga.

Business address: 2A Hoog Street, Groenkol, Middelburg, Mpumalanga, 1055
Phone: 084 556 1035
Email: bounce048@gmail.com

2. What Personal Information We Collect

We may collect personal information when you contact us, book a class, complete a form, send us a WhatsApp message, email us, call us, or interact with our website.

This information may include:

Your name
Your phone number
Your email address
Your message or enquiry
Your class booking details
Your fitness goals or preferences, where voluntarily provided
Relevant health or injury information, where voluntarily provided for class safety
Photos, videos, or testimonials, only where applicable and with permission
Website usage information, such as cookies, browser type, and pages visited

We only collect information that is necessary for communication, bookings, class management, service improvement, and client support.

3. How We Use Your Information

We may use your personal information to:

Respond to your enquiries
Confirm bookings or class-related arrangements
Communicate with you about class times, services, or updates
Provide fitness and wellness-related support
Improve our website and services
Send relevant business or service updates, where appropriate
Manage testimonials, reviews, images, or videos with permission
Comply with legal, safety, or administrative requirements

We will not sell your personal information to third parties.

4. Health and Fitness Information

Because Bounce Back To Health offers fitness-related services, you may choose to share information about your health, injuries, fitness level, or physical limitations.

This information is used only to help us understand your needs and support safer participation in classes. It is not used as medical advice, diagnosis, or treatment.

You are responsible for consulting a qualified medical professional before starting any exercise programme if you have health concerns, medical conditions, injuries, are pregnant, recently had surgery, or are unsure whether a class is suitable for you.

5. Photos, Videos, Testimonials, and Reviews

From time to time, we may use photos, videos, testimonials, or reviews for website, social media, or marketing purposes.

We will aim to obtain permission before using identifiable photos, videos, or testimonials of clients for promotional purposes.

If you have given permission and later want a photo, video, or testimonial removed, you may contact us and we will consider the request as soon as reasonably possible.

6. Website Forms and WhatsApp Communication

When you submit a contact form or click a WhatsApp button on our website, we may receive the information you choose to provide.

Please avoid submitting sensitive personal information through website forms or WhatsApp unless it is necessary for your enquiry or class participation.

7. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve website functionality, understand visitor behaviour, and improve the user experience.

Cookies are small files stored on your device when you visit a website. You can adjust your browser settings to refuse cookies or notify you when cookies are being used.

Some parts of the website may not function properly if cookies are disabled.

8. Third-Party Services

Our website may include links or integrations with third-party platforms such as Google Maps, Facebook, Instagram, WhatsApp, analytics tools, or booking/contact tools.

These platforms may collect or process information according to their own privacy policies. Bounce Back To Health is not responsible for the privacy practices of third-party websites or platforms.

9. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of electronic storage or internet transmission is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

10. How Long We Keep Your Information

We will keep your personal information only for as long as reasonably necessary for the purpose it was collected, including communication, bookings, client management, legal requirements, record keeping, or business administration.

When personal information is no longer needed, we will take reasonable steps to delete, destroy, or de-identify it.

11. Sharing of Personal Information

We may share personal information only where necessary, such as with:

Service providers who help us operate our website or business
Professional advisers, where required
Legal or regulatory authorities, where required by law
Third-party platforms you choose to interact with, such as WhatsApp, Facebook, Instagram, or Google Maps

We will not share your personal information unnecessarily.

12. Direct Marketing

We may contact you with updates, class information, promotions, or relevant service communication where appropriate.

You may request that we stop sending you marketing communication at any time by contacting us directly.

13. Your Privacy Rights

Under applicable privacy laws, you may have the right to:

Ask what personal information we hold about you
Request correction of your personal information
Request deletion of your personal information, where legally allowed
Object to certain processing of your personal information
Withdraw consent where processing is based on consent
Ask us to stop sending marketing communication

To exercise these rights, please contact us using the details below.

14. Children’s Privacy

Our services may be suitable for different age groups depending on the class, client needs, and instructor guidance.

Where personal information of a minor is collected, this should be provided or authorised by a parent or legal guardian where required.

15. Changes to This Privacy Policy

Bounce Back To Health may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

By continuing to use our website or services after updates are made, you agree to the updated Privacy Policy.

16. Contact Us

For questions about this Privacy Policy or how your personal information is handled, please contact us:

Bounce Back To Health
Address: 2A Hoog Street, Groenkol, Middelburg, Mpumalanga, 1055
Phone: 084 556 1035
Email: info@bb2h.co.za